Ajs private hire Privacy Policy

Privacy Policy

 We AJS Private Hire our registered office address at 23 Prospect Street Bridlington are fully committed to respecting your privacy and to protecting any information you provide to us. We treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected. This Data Protection Notice (the "Notice") exists to respect and protect the privacy of all users of the services provided by us (the "Services") and is intended to inform you about the way that we treat your personal data. 

1. Scope of Notice

This Notice applies in relation to the provision of the Services and in particular to your use of, or engagement with, any or all of the following (as applicable): 

1.1.1 the AJS Private Hire software application (the “App”);

1.1.2 the AJS Private Hire website (the "Website"); and

1.1.3 any other communications (whether over telephone, email, SMS message or otherwise) between you and AJS Private Hire in connection with the provision of the Services. 

This Notice sets out the basis on which any personal data we collect from you or that you provide to us, in connection with your use of the Services ("Personal Data"), will be processed by us or our third-party service providers. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

For the purpose of the EU General Data Protection Regulation (the "GDPR"), the controller of your Personal Data is AJS Private Hire Our Data Protection Officer is Mr Daniel Gallagher

2. YOUR PERSONAL DATA COLLECTED AND PROCESSED

IMPORTANT:Please note that the below list of Personal Data, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time in accordance with Section 10 of this Notice. 

2.1 We may collect and process some or all of the following Personal Data about you (as applicable):

Data Collected

Data Source(s)

Information   you provide 

● [You   provide us with information when you engage with us to use the Services,   create an account with us (either through our App, Website or by contacting   us through other means), download or install the App, and when you report a   problem with the Services, App or Website or when you correspond with us   generally in connection with your use of the Services.

● The   information you provide to us may include but is not limited to your name,   address, e-mail address, address, phone number, age, date of birth, username,   password and other registration information, financial and credit card   information, and gender.

● We may   collect demographic information about you, including through user surveys.][1]

App,

Website,

Other   Communications

Device   Information

● [Technical   information including but not limited to the type of device you use, a unique   device identifier (for example, network information, your operating system,   time zone setting and device locale)][2]

App,

Website

Log   Information

● [Details   of your use of the Services including, but not limited to weblogs and/or   other communication data and the resources that you access][3]

App,

Website

Location   Information

● [Depending   on how you choose to use the Services (that is, whether through use of our   App, Website or by contacting us through other means), we may collect details   of your location data to determine your current location.][4]

App,

Website

Information   we receive from other sources

● [We work   with third parties (including, for example, service providers) and may   receive certain information from them about you that they choose to disclose   with us. This information may include your name, email, address and   location.][5]

Other   Communications

Transaction   Information

● [We may   collect transaction details related to your use of the Services, including   the type of services you requested, your order details, delivery information,   date and time the service was provided, amount charged, distance travelled,   and payment method. We may also record details as to whether or not a taxi   journey is cancelled by you.][6]

App,

Website,

Other 

Communications

Usage   Information

● [We   collect information about how you interact with the Services. This includes   information such as access dates and times, App features or pages viewed, App   crashes and other system activity, type of browser, and third-party sites or   service you were using before interacting with the Services.][7]

App,

Website,

Other 

Communications

3. HOW AND WHY WE PROCESS YOUR PERSONAL DATA

We AJS Private Hire in our capacity as controller, use the information held about you on the following lawful bases and for the following purposes:

Legal Basis

Necessary for the Performance of a Contract

Purposes

It is necessary   to process your Personal Data to enter into and perform our contract with you   in relation to your use of the Services. We will process your Personal Data for the following purposes:

● [To   create and maintain your account and profile, and, to facilitate your use of   the Services.

● To help   you efficiently access your information after you sign into your App or   Website account.

● In the   case of phone calls to AJS Private Hire to facilitate the Services by   communicating to drivers your name, number, location and destination.

● To enable   and facilitate transportation from your location to your destination. 

● To   process or facilitate payments for the Services.

● To track   the progress of your journey. 

● To   remember information so you will not have to re-enter it repeatedly when you   use the Services. 

● To   facilitate the provision of App or Website support, pop-up notifications and   other services. 

● To   improve the features and functionality of the App or Website to enhance your   experience.

Legal Basis

To Comply With a Legal Obligation

Purposes

We may process your Personal Data   as necessary in order for us:

● To comply   with applicable Irish and European Union laws.

● To comply   with requests from regulators, government entities and official   inquiries. 

● AJS   Private Hire

Legal Basis

Legitimate Interests

Purposes

It is in AJS   Private Hire legitimate interests to collect and process the Personal Data   for the following purposes:

● To   facilitate the Services being provided to you through utilisation of   third-party software. 

● To   monitor metrics such as total number of visitors, traffic and demographic   patterns.

● To   prevent the corruption and/or loss of your Personal Data, to ensure the   security of our systems and to carry out regular testing to ensure the smooth   maintenance of our systems. 

You have the right to object at any time to the processing of your   personal

data carried out on this   basis.

When we process your personal data based on our   legitimate interests, we make sure to consider and balance any potential   impact on you and your data protection rights. We will not process your   personal data for 

activities where our interests are overridden   by the impact on you.

4. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES 

We, AJS Private Hire may disclose some or all of the data we collect from you in connection with your use of the Services to the following third parties:

RECIPIENT

● Service Providers: Service providers who may use this information   to assist with the provision and improvement of the Services. In particular,   we will share your personal data with Taxi Alliance Software Limited AND / OR   Coolnagour Limited t/a iCabbi who provide software support services to us in   order to facilitate the provision of the Services to you. 

Our Service Provider may log certain information   concerning your use of the App or Website in relation to activities connected   with the use of the Services. This   information is logged for the purpose of providing the Services. The   information gathered is then aggregated and anonymised. From the anonymised   information collected, statistics may be compiled in the form of percentages   and/or figures relating to users’ interaction with the Services. As a   service, certain anonymised statistical information may be supplied to third   parties in order to help them understand the likes, dislikes, trends, habits   and behaviour of Service users.

● [Advertisers: We may provide advertisers with anonymous (not individual) aggregate information about our users.   We may also use such aggregate   information to help advertisers reach the kind of audience they want to   target. We do not disclose   information about identifiable   individuals to our advertisers.][8]

● AJS   Private Hire Group: We may   disclose your personal information to other members of our group, which means   our subsidiaries, our ultimate holding company and its subsidiaries.][9]

● Law Enforcement Agencies: We may disclose your information if we are under a duty to disclose   or share your personal data in order to comply with any legal or regulatory   obligation or request. 

● [Buyers and Sellers of Business Assets: If AJS Private Hire or substantially all of   its assets are acquired by a third party, personal data held by it about its   customers will be one of the transferred assets.][10]

5. LINKS TO THIRD PARTY WEBSITES

The App or Website may contain links to and from the websites of our partner networks, advertisers and service providers. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own data protection notices and that we do not accept any responsibility or liability for these notices or for any Personal Data that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal data to these websites or use any such third party services.][11]

6. STORING AND TRANSFERS OF YOUR PERSONAL DATA

We may transfer your Personal Data outside the European Economic Area ("EEA"). Certain of our third party service providers who process your Personal Data on our behalf may transfer your Personal Data outside the EEA to a country that does not provide an adequate level of protection to your Personal Data. 

Where such transfers occur, it is our policy that: (i) they do not occur without our prior written authority; and (b) that an appropriate transfer agreement such as the Standard Contractual Clauses or other transfer mechanism approved by the European Commission and supervisory authorities is put in place to protect your Personal Data. If you would like to find out more about any such transfer, please contact our Data Protection Office Mr D Gallagher

All information you provide to us is stored on our secure servers or the servers of our service providers, contractors or suppliers. Where we have given you (or where you have chosen) a password that enables you to access the App or Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

7. HOW LONG WE KEEP YOUR PERSONAL DATA FOR

AJS Private Hire will keep your Personal Data for as long as you use the App or Website and for a period of 7 years after you delete your account.

Please note that in certain circumstances, we may hold your Personal Data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your data. 

8. YOUR RIGHTS & HOW TO EXERCISE THEM

You have a number of rights in relation to your Personal Data which are set out in this Section 8. In particular these rights include the right to object to processing of your personal data where that processing is carried out for our legitimate interests. Note that in certain circumstances, these rights might not be absolute. 

Right

Further   Information 

Right   to be Informed

● You have   the right to know whether your personal data is being processed by us, how we   use your personal data and your rights in relation to your personal   data. 

Right   of Access

● You have the right to request a copy of the   personal data held by us about you. 

● We will only charge you for making such an   access request where we feel your request is unjustified or excessive. 

● You may   also access your personal data by logging into your account on the App or   Website and viewing your profile. 

Right   to Rectification

● You have   the right to request that we amend any inaccurate personal data that we have   about you.

Right   to Erasure

● You have the right to ask us to erase your   personal data where:

(1) it is no   longer necessary to perform the contract

(2) you   withdraw your consent and there is no other legal basis permitting us to   process your personal data

(3) you   object to the processing and we have no overriding legitimate grounds

(4) your   personal data have been unlawfully processed; or

(5) it must   be erased to comply with a legal obligation. 

● Please   note that some of your personal data may be required in order for the App to   function properly. 

Right   to Restriction of Processing

● You have   the right to ask us to restrict processing your personal data in the   following situations:

(1) where you contest the accuracy of your   personal data

(2) where the processing is unlawful and you do   not want us to delete your personal data

(3) where we no longer need your personal data for   the purposes of processing but you require the data in relation to a legal   claim

(4) where you have objected to us processing your   personal data pending the verification as to whether or not our legitimate   interests override your interests or in connection with legal proceedings. 

● When you exercise this right we may only store  your personal data. 

● We may not further process the data unless you   consent or the processing is necessary in relation to a legal claim or to   protect the rights of another person or legal person or for reasons of   important public interest. 

● Please note that it may be necessary for us to   process some of your personal data in order to provide the App or Website and   in certain instances where you ask us not to process your personal data you   may not be able to use the App or Website. 

● We will   inform you before the processing restriction is lifted.

Right   to Data Portability 

● You may request us to provide you with your   personal data which you have given us in a structured, commonly used and   machine-readable format and you may request us to transmit your personal data   directly to another data controller where this is technically feasible. 

● This right only arises where: 

(1) we   process your personal data on the legal bases of your consent or where it is   necessary to perform our contract with you; and

(2) the processing is carried out by automated   means. 

Right   to Object

● You have   a right to object at any time to the processing of your personal data where   we process your personal data on the legal basis of pursuing our legitimate   interests. 

Right to Object to Automated Decision-Making,   including Profiling

● You have a right not to be subject to a   decision based solely on automated processing, including profiling, which   produces legal effects concerning you or similarly significantly affects you.   

● We may   not be able to comply with this request where the processing is necessary to   enter or perform our contract with you or where you explicitly consent to   this. However, you are entitled to have a person from our team to review the   decision so that you can query it and set out your point of view to us.

You can exercise any of these rights by submitting a request in writing to AJS Private EMAIL ajs.bridlington@gmail.com

You also have the right to lodge a complaint with the Data Protection Commission][12]with regards to the processing of your personal data by us. For further information see https://ico.org.uk/ 

9. [AGE RESTRICTION

Individuals under the age of 18 are not eligible to use the Services and must not attempt to register and/or submit any personal information to us. We do not knowingly collect personal information from any person who is under the age of 18 or allow them to register. If it comes to our attention that we have collected personal data from a person under the age of 18, we will delete this information as soon as reasonably possible. If you have reason to believe that this has occurred, please contact us at AJS Private EMAIL ajs.bridlington@gmail.com

CHANGES TO THIS NOTICE & QUESTIONS

[Any material changes we may make to the Notice in the future will be notified to you by e-mail or pop-up notification when you next start the App or visit the Website.][13] The new Notice may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Website.

If at any time we decide to use your Personal Data in a manner significantly different from that stated in this notice, or otherwise disclosed to you at the time it was collected, we will notify you by ajs.bridlington@gmail.com and you will have a choice as to whether or not we use your Personal Data in the new manner.

Questions, comments and requests regarding this Notice and the way your Personal Data is being used or processed by us are welcomed and should be submitted to our Privacy Compliance Manager in writing

AJS Private Hire

23 Prospect Street